Terms of Service

Effective Date: 01 December 2025
Last Updated: 31 December 2025



These Terms of Service (“Terms”) govern your access to and use of WhatsCRM, including our website, web application, mobile applications, and related services (collectively, the “Service”).

By accessing or using WhatsCRM, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • “WhatsCRM,” “we,” “us,” “our” refers to the operators of the WhatsCRM platform.

  • “User,” “you,” “your” refers to any individual or entity using the Service.

  • “Customer Data” means data you process using WhatsCRM relating to your customers or contacts.

  • “Meta” refers to Meta Platforms, Inc., including WhatsApp services.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to use WhatsCRM.

By using the Service on behalf of a business, you confirm that you have authority to bind that entity.

3. Description of Service

WhatsCRM provides tools for:

  • WhatsApp customer communication

  • Automation and messaging workflows

  • Campaign management

  • Contact and conversation management

  • Analytics and reporting

WhatsCRM integrates with the WhatsApp Cloud API and related Meta services.

4. Account Registration

To use the Service, you must create an account and provide accurate, current information.

You are responsible for:

  • Maintaining the confidentiality of your credentials

  • All activity conducted through your account

We reserve the right to suspend or terminate accounts for violations of these Terms.

5. Acceptable Use

You agree not to use WhatsCRM to:

  • Send spam, unsolicited, or deceptive messages

  • Violate WhatsApp, Meta, or local telecommunications policies

  • Infringe intellectual property or privacy rights

  • Transmit malware or harmful code

  • Engage in illegal or abusive activity

You are solely responsible for compliance with:

  • WhatsApp Business policies

  • Local data protection and consumer laws

  • Messaging consent requirements

6. WhatsApp & Third-Party Services

WhatsCRM relies on third-party services, including Meta’s WhatsApp Cloud API.

We do not control and are not responsible for:

  • WhatsApp service availability

  • Message delivery success

  • Changes to Meta policies or pricing

Your use of WhatsApp services is also subject to Meta’s terms and policies.

7. Subscriptions & Payments

Some features require a paid subscription.

  • Prices are displayed on the platform and may change with notice

  • Subscriptions are billed monthly or yearly

  • WhatsCRM fees do not include WhatsApp message charges imposed by Meta

Failure to pay may result in suspension or termination of access.

8. Free Trials

Free trials, if offered:

  • Are limited in time and features

  • May not include all functionality

  • May be terminated at our discretion

We reserve the right to modify or discontinue trial offers.

9. Data & Privacy

We process personal data in accordance with our Privacy Policy.

You:

  • Own and control your Customer Data

  • Are responsible for obtaining customer consent

  • Grant WhatsCRM permission to process data solely to provide the Service

WhatsCRM acts as a data processor, not the data controller.

10. Intellectual Property

All rights to WhatsCRM, including software, branding, and content, belong to us or our licensors.

You may not:

  • Copy, modify, or resell the Service

  • Reverse engineer or attempt to extract source code

  • Use branding without written permission

11. Service Availability

We aim for reliable uptime but do not guarantee uninterrupted service.

WhatsCRM may be unavailable due to:

  • Maintenance

  • Third-party outages

  • Force majeure events

We are not liable for downtime beyond our reasonable control.

12. Termination

You may stop using the Service at any time.

We may suspend or terminate access if:

  • You violate these Terms

  • Required by law or Meta policies

  • Your use poses risk to the platform or others

Upon termination, access to data may be limited or deleted according to our retention policy.

13. Disclaimers

The Service is provided “as is” and “as available.”

We disclaim all warranties, including:

  • Fitness for a particular purpose

  • Accuracy or reliability of messaging delivery

  • Compliance with specific legal requirements

14. Limitation of Liability

To the maximum extent permitted by law, WhatsCRM shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, data, or business

  • Issues arising from WhatsApp or third-party services

Our total liability shall not exceed the amount paid by you in the preceding 12 months.

15. Indemnification

You agree to indemnify and hold WhatsCRM harmless from claims arising from:

  • Your misuse of the Service

  • Violations of laws or third-party rights

  • Content or messages you send using the platform

16. Changes to Terms

We may update these Terms periodically.
Continued use of the Service constitutes acceptance of updated Terms.

17. Governing Law

These Terms shall be governed by the laws of [Insert Country/Jurisdiction], without regard to conflict of law principles.

18. Contact Information

For questions regarding these Terms, contact:

Email: support@whatscrm.co.ke
Company Name: WhatsCRM - FortyHives Innovations Ltd
Website: whatscrm.co.ke

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